Frequently Asked Questions
How long does delivery take?
Most Babyfy orders are delivered within 2–5 working days. During sales, holidays, or periods of high demand, delivery may take up to 7 working days.
Do you offer free delivery?
Yes. Babyfy currently offers free shipping on qualifying orders above PKR 5,000.
What should I do if my product arrives damaged?
Contact our WhatsApp support team at +92 322 3416666 and share your order details along with clear photos or a short video of the issue. Our team will review the case and guide you through the available resolution.
Can I return a product?
Eligible return requests can be made within 15 days of delivery. The item should meet the requirements stated in our Return & Exchange Policy.
Can I exchange an item?
Yes, eligible items may be exchanged where replacement stock is available.
How can I pay for my order?
The payment options currently available to you will appear during checkout. Babyfy also supports card payment on eligible orders.
How do I know my order has been confirmed?
Once your order has been successfully placed, you should receive confirmation through the contact details provided during checkout.
Can I change my delivery address?
Contact us as quickly as possible after placing the order. We may be able to update the address if your parcel has not yet been dispatched.
How can I contact Babyfy?
You can reach us through:
WhatsApp: +92 322 3416666
Email: babyfy.pk@gmail.com