Return & Exchange Policy
Something not right with your order? We want the solution to be straightforward. Babyfy accepts eligible return or exchange requests made within 15 days of delivery.
Damaged, Defective or Incorrect Product
If you receive a damaged, defective, or incorrect product, contact Babyfy as soon as possible through WhatsApp. Please keep the product, original packaging, accessories, and any included items available while the issue is reviewed. Photos or a short video may be requested so our team can assess the problem quickly.
Change-of-Mind Returns
For a standard return, the product should remain unused, undamaged, and in its original condition with its packaging and included accessories. Babyfy may decline a return if the item has been used, damaged after delivery, altered, or returned incomplete.
How to Request a Return
Contact our team at +92 322 3416666 and provide your order details along with the reason for the return. Our team will review the request and provide the next steps.
Refunds
Once an approved return reaches us and has been inspected, the applicable refund will be processed. The time required for the amount to appear may vary depending on the original payment method or financial institution.
Exchanges
Where stock is available, an eligible product may be exchanged instead of refunded. If the requested replacement is unavailable, our team will discuss the available alternatives with you.
Important
Products damaged through misuse, improper handling, or normal wear after delivery may not qualify for return or exchange.